DRAFT — FOR LEGAL REVIEW. This document is a template prepared for Wysteria Labs and has not been reviewed by an attorney. Bracketed items must be completed before publishing.
Returns
Because of the nature of research materials, opened or temperature-sensitive products may not be eligible for return. [CONFIGURE: return eligibility and window]
Damaged or incorrect items
Contact us within [CONFIGURE: number] days of delivery with your order number and photos.
Refunds
Approved refunds are issued to the original payment method. [CONFIGURE: timing]
Cancelled orders
Orders cancelled before shipment, including orders cancelled because verification could not be completed, are refunded in full.